Privacy Policy

CentrView provides a business software platform used by organizations and their Authorized Users.

Depending on the circumstances, CentrView may process personal information for its own business purposes, such as account administration, billing, security, and customer support.

CentrView may also process information submitted to a Customer workspace on behalf of the organization controlling that workspace.

Where an organization uses CentrView to manage information relating to its employees, contractors, customers, or other individuals, that organization is responsible for determining whether it has the appropriate authority, notices, and consents to provide that information to CentrView.

The information we collect depends on how an individual or organization uses CentrView.

Account and Profile Information

We may collect information such as:

• name;
• email address;
• account identifiers;
• authentication information;
• workspace membership;
• user role and permissions; and
• other account information provided by the user.

Information From Authentication Providers

If you choose to sign in using a third-party authentication provider, such as Google, we may receive information necessary to authenticate and establish your account.

Depending on the provider and permissions selected, this may include information such as your name, email address, profile information, and authentication identifiers.

We do not intentionally request access to information from a third-party account that is not reasonably necessary for the authentication or functionality requested by the user.

Customer and Workspace Data

Customers and Authorized Users may submit, create, or manage business information through CentrView.

This may include:

• marketing plans;
• initiatives;
• campaigns;
• activities and milestones;
• brand information;
• budgets and spending information;
• resource information;
• timelines;
• reports;
• presentation information;
• user assignments; and
• other information entered into the Customer’s workspace.

Some Customer Data may contain personal information depending on what a Customer chooses to enter into the Services.

Subscription and Billing Information

If you purchase a paid Subscription, payments may be processed through a third-party payment processor such as Stripe.

CentrView may receive information necessary to administer your Subscription, such as:

• billing name and contact information;
• payment status;
• Subscription plan;
• transaction information;
• payment-provider customer identifiers;
• renewal or cancellation status; and
• related billing information.

Payment-card information may be collected and processed directly by the payment provider rather than CentrView.

Usage and Technical Information

When you access the Services, we may automatically receive technical or usage information reasonably necessary to operate, secure, troubleshoot, and improve CentrView.

This may include:

• browser and device information;
• IP address;
• session and authentication information;
• application activity;
• feature usage;
• timestamps;
• error and diagnostic information; and
• security-related events.

Communications and Support

If you communicate with CentrView, we may collect and retain your contact information, message, support request, and related correspondence as reasonably necessary to respond to and manage the communication.

CentrView may use personal information to:

• create and authenticate accounts;
• provide and operate the Services;
• maintain Customer workspaces;
• administer user roles and permissions;
• provide requested product functionality;
• process and administer Subscriptions;
• maintain billing and transaction records;
• provide AI-assisted functionality requested by users;
• respond to support requests;
• communicate with Customers and Authorized Users;
• maintain the security and integrity of the Services;
• prevent fraud, misuse, and unauthorized access;
• diagnose technical problems;
• understand how the Services are used;
• improve product functionality and performance;
• comply with applicable legal obligations;
• establish, exercise, or defend legal rights; and
• enforce our Terms of Service.

We seek to limit the collection, use, and disclosure of personal information to purposes reasonably appropriate to providing, securing, administering, and improving the Services and fulfilling applicable legal obligations.

CentrView may provide artificial intelligence-assisted features that help users generate summaries, observations, analyses, recommendations, or other outputs.

When a user requests an AI Feature, information relevant to that request may be processed by CentrView and by technology providers involved in delivering the functionality.

Users should not submit unnecessary sensitive personal information to AI Features.

AI technologies and providers may change as CentrView develops. CentrView will not make representations regarding a provider’s use of information, including model training, unless those representations are supported by the applicable technical configuration and contractual arrangements.

AI-generated outputs may be inaccurate or incomplete and should be reviewed by the user before being relied upon for material business decisions.

CentrView does not sell personal information.

We may disclose personal information to service providers that help us operate, maintain, secure, and provide the Services.

These may include providers supporting:

• cloud infrastructure and hosting;
• database and storage services;
• authentication;
• payment processing;
• email and communications;
• security and monitoring;
• analytics;
• customer support; and
• artificial intelligence functionality.

Service providers may process information as reasonably necessary to perform services for CentrView, subject to applicable contractual and legal requirements.

We may also disclose information where reasonably necessary to comply with applicable law, court orders, legal processes, or lawful government requests; investigate fraud, misuse, or security incidents; protect the rights, safety, and property of CentrView, Customers, users, or others; or establish, exercise, or defend legal claims.

Information entered into a CentrView workspace may be accessible to Authorized Users of that workspace according to the roles and permissions configured for them.

Workspace administrators may manage membership, access, and permissions.

If you use CentrView through an organization, that organization may control the workspace and information contained within it.

The organization may retain control over business information submitted to its workspace even after an individual user’s access to that workspace ends.

Questions regarding information controlled by a Customer organization may need to be directed to that organization.

If CentrView or CentrView Inc. is involved in a financing, merger, acquisition, restructuring, sale of assets, or similar business transaction, information may be disclosed or transferred as reasonably necessary in connection with that transaction, subject to applicable law and appropriate safeguards.

CentrView may use service providers that operate in Canada, the United States, or other jurisdictions.

As a result, personal information may be processed or stored outside the province or country in which a user is located.

Information processed in another jurisdiction may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement authorities, regulators, or government agencies where permitted by applicable law.

Where appropriate, CentrView uses contractual, organizational, and technical measures designed to protect information handled by service providers.

CentrView retains personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide and administer the Services, maintain legitimate business and security records, comply with legal obligations, resolve disputes, and enforce agreements.

Different categories of information may be retained for different periods.

Expiration, cancellation, or termination of a Subscription does not necessarily result in immediate deletion of Customer Data.

Information may also remain temporarily in backups or other systems as part of normal operational, security, legal, or disaster-recovery processes.

When information is no longer reasonably required, CentrView may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal and operational requirements.

CentrView uses reasonable administrative, technical, and organizational safeguards appropriate to the nature and sensitivity of information processed through the Services.

These safeguards are intended to protect information against unauthorized access, collection, use, disclosure, alteration, loss, or misuse.

No method of electronic transmission or storage is completely secure, and CentrView cannot guarantee absolute security.

Users are responsible for protecting their account credentials and appropriately managing access to their accounts and workspaces.

If you believe your CentrView account has been compromised, contact info@centrview.com.

CentrView may use cookies, browser storage, and similar technologies where reasonably necessary to:

• authenticate users;
• maintain user sessions;
• remember preferences;
• provide application functionality;
• maintain security;
• understand product usage; and
• diagnose technical issues.

If CentrView introduces additional advertising, behavioral tracking, or marketing technologies, this Privacy Policy and any applicable consent mechanisms may be updated as required.

CentrView may send operational communications reasonably necessary to provide the Services, including messages relating to:

• account administration;
• authentication;
• security;
• billing;
• Subscription status;
• service changes;
• technical support; and
• legal or policy notices.

These operational communications are separate from optional marketing communications.

Where required by applicable law, CentrView will obtain appropriate consent before sending commercial electronic marketing communications.

Marketing communications sent by CentrView will provide an appropriate method to unsubscribe where required.

Unsubscribing from marketing communications does not necessarily prevent CentrView from sending essential operational or transactional communications concerning an account or Subscription.

Subject to applicable law, individuals may request access to personal information CentrView holds about them and may request correction of inaccurate or incomplete information.

Requests may be submitted to:

• info@centrview.com

CentrView may take reasonable steps to verify the identity of the person making a request before providing access to or changing personal information.

Certain information may not be available for access where an exception under applicable law applies.

Where CentrView processes personal information solely on behalf of a Customer organization, we may direct the individual to the organization responsible for the applicable workspace.

Where CentrView relies on consent to collect, use, or disclose personal information, an individual may withdraw that consent subject to legal or contractual restrictions and reasonable notice.

Withdrawal of consent may affect CentrView’s ability to provide certain Services where the applicable information is necessary to provide those Services.

Individuals may contact CentrView with questions, concerns, or complaints regarding our handling of personal information.

CentrView will review privacy concerns and take reasonable steps to respond appropriately.

Privacy inquiries may be directed to:

Email: info@centrview.com

If a privacy concern cannot be resolved directly with CentrView, individuals may also have the right to contact the applicable privacy regulator.

CentrView is a business and professional software service and is not directed to children.

CentrView does not knowingly design the Services to collect personal information from children.

If we become aware that personal information relating to a child has been collected in circumstances requiring deletion or other action under applicable law, we will take appropriate steps.

The Services may contain links to or integrate with third-party websites, products, or services.

CentrView does not control the privacy practices of independent third parties.

Users should review the applicable privacy policies of third-party services they choose to access or use.

CentrView may update this Privacy Policy as the Services, technology, business, or applicable legal requirements evolve.

The updated Privacy Policy will display a revised effective date.

Where changes are material, CentrView may provide additional notice through the Services, email, or another appropriate method.

Questions, requests, or concerns regarding this Privacy Policy or CentrView’s handling of personal information may be directed to:

Privacy Officer

CentrView Inc.

Email: info@centrview.com